Thanks for joining us on our mission to catch and source only truly sustainable wild salmon and seafood from the Salish Sea and Alaska. Together we will eat and live well and assure that quality seafood is around for many generations to come.
Love it or its free: If you don’t love your purchase, we’ll replace your seafood or refund your money – whichever you prefer. See below for details.
If your order arrives damaged, please reach out to us right away at firstname.lastname@example.org so that we can make things right! Let us know your name, order number and any issues that occurred.
Any request for a refund must be made within 7 days.
Please do not discard items before reaching out, we may ask for pictures or more specific information that is located on the packaging. Products should be refrigerated or kept frozen until resolution can be made.
Due to the perishable nature of our seafood and the need to be shipped frozen, we do not accept returns on our perishable seafood products. We do not accept any return items purchased elsewhere other than on our website.
Refunds will be processed on Non-Perishable items once the return shipment is received. We are not responsible for any shipping charges for returned items.
Return Non-perishable product to:
Lummi Island Wild Co-op
3131 Mercer Ave #105
Bellingham, WA 98225
All refunds are initiated to the original method of payment. Typically, funds are returned within 3-5 days, depending on your card issuer’s policies. Refunds will be issued on a case-by-case basis. We reserve the right to limit refunds on entire orders.
*We do not offer Refunds, Store Credits or Reshipments for orders made with the wrong address. Be sure to double check your address prior to completing your order. We are not responsible for inaccurate shipping information provided on your order. Please review your order confirmation and verify your shipping address prior to your selected shipping date.
*We do not offer Refunds, Store Credits or Reshipments on any items that have exceeded 7 days from the date of delivery. We are not responsible for items damaged in personal freezer units.*In the case of inclement weather-we reserve the right to hold your order from shipping on the selected shipping date. Shipping upgrades are not eligible for Refunds. If you have selected Next Day Delivery, your order will still ship Next Day on the first available shipping date.
*Promotional Items and Free Gifts are not eligible for store credit or reshipment.
If your order arrives damaged, please reach out to us right away at email@example.com so that we can make things right! Let us know your name, order number and any issues that occurred. Product defects must be reported upon receipt of the order.
Please include images of the product. If more than one item was damaged – include a single photo that contains every damaged item in the shipment.
Products should be refrigerated or kept frozen until resolution can be made. Please do not discard items before reaching out and sending photos to us. We may ask for more specific information that is located on the packaging.
Orders eligible for a replacement shipment must meet our minimum shipping requirements for perishable items and will be issued on a case-by-case basis. We reserve the right to limit replacements on products that are out of season or out of stock and will offer an alternative solution. Single items damaged within a shipment are exempt from a reshipment, a refund or store credit will be offered.